Important Information

FAQ

FAQ

What is mulberry silk?

Mulberry silk  refers to the silk made from the cocoons of the larvae of Mulberry silkworms. The entire production process is carefully monitored and the environment of the silkworm larvae is also strictly controlled. This allows for the larvae to spin silk threads that are rounder, more excellent, smoother, lighter, and more uniformly colored than any other type of silk in the world.


Fun fact: Did you know that mulberry silk fibers are firm and can easily beat steel fibers of the same diameter in strength and durability!

What is the difference between charmeuse silk and silk twill?

We carry Charmeuse silk and silk twill scarves. They both are made from mulberry silk and have the same momme. The only difference is in the weave. Charmeuse silk is woven is a way that allows for extra luster and shine. It is a plain weave. Whereas twill is woven to create diagonal parallel ribs. The texture of twill makes colors play with light and gives an elegant silvery glow to the scarves.


However, both weaves have a soft and smooth texture and both drape well.

What is 16mm silk?

Momme(mm) is used to measure density of silk fabrics and provide understanding of the quality in a silk fabric.So, if a fabric is listed with a momme weight of 8mm, it means that 100 yards of the fabric weighs 8 pounds.Higher the mm, better the silk. We use 16mm silk to make our scarves. Our scarves are lightweight yet durable.
Any brand that stands behind its quality should declare its silk mm. If they don’t, look elsewhere.

Why is thread count not used when talking about silk? 
Silk is an incredibly fine thread so the thread counts would be extremely high, regardless of the quality of the silk. For example,
a low-quality silk may have a similarly high thread count to a high-quality silk. For this reason, silk uses an alternative system to measure quality, called momme weight.

Why is silk considered good for hair?

Silk is a natural textile and its weaves are much tighter. Which means it will not absorb as much natural oils from your skin and scalp as other fabrics. Smoothness of the silk helps reduce friction against hair. Which means you will have fewer split ends, fewer broken hair strands, less pulling and stress on hair roots.

How to iron your silk scarf?

1. Use a lower heat setting. Most irons have a silk setting and then slowly increase the heat if need.

2. Keep the iron moving and never keep the iron in the same place long.

3. You can place a clean piece of cotton over top the silk when ironing to reduce the chance of damaging the silk fabric.

4. If your iron is dirty, clean the iron before you start. Some irons can build up rust and other debris in the steam holes. Release steam from the iron a few times on some cotton fabric before you start.

Do we offer bulk pricing?

No, unfortunately we don't offer bulk pricing.  

How do you process my return if I paid with PayPal?

f the full amount of your purchase was made with PayPal, your refund will be credited to the same PayPal account.

Do I need a receipt from my purchase?

Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request.

Shipping & Returns

Shipping

We can ship to virtually any address in the United States except P.O. Boxes and US Territories. If your location is out of our shipping zone, we will request you to provide another destination address or cancel the order.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. 

Returns Policy

We believe you will love our products. In case you are not happy, you may return new, unopened items within 30 days of delivery for a full refund. Please log in to your account and select the item you want to return. You will be automatically guided through the return process. Your return shipping is fully paid by us. If you checked out as a guest and did not create an account, please contact us at hello@metriholliday.com so we can assist you with your return.

Returns are processed as soon as we receive the product. Depending on your payment method, it can take up to 14 business days to see the refund in your bank statement. 

If you have any questions, please Contact Us with your order number and details about the product you would like to return. We will be happy to assist you. 

Green Shipping

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.

Exchange Policy

For the best service and selection, please order your replacement items online and return the original item you purchased. If you need assistance, please contact us at hello@metriholliday.com. 

Gift Certificate & Store Credits

We issue store credits for gift certificates. If you paid using store credit, your store credit will be refunded to you as store credit. Please note that gift certificates and store credits are not transferrable. 

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Transactions are handled with bank-grade security.

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